Contact Us

Questions About Your Claims or Benefits?

If you are a member with a question about claims or your coverage, please contact a Customer Advocate by calling the number on the back of your member ID card. For other important phone numbers, contact us.

Download the fepblue app to get the most out of your health benefits and find additional resources.

Questions About Care Management?

Contact us and find more details about health management programs.

Are You a Provider?

Contact Customer Service to get in touch with your local BCBS plan.

Where to Go for Answers

Your local Blue Cross and Blue Shield representative^* is here to help answer questions related to the Blue Cross and Blue Shield Federal Employee Program medical, dental and vision plans available to eligible federal employees and retirees.

*Representatives do not have access to claims or provider information. Please contact customer service.