Account Login Frequently Asked Questions

We use one-time passcodes to help keep your personal, health and financial info safe. They add extra protection against hackers or other cyber threats.

Did you log in on a trusted device, like your personal phone or computer? You may be prompted to skip this step for 30 days by checking the checkbox.

Did you log in on your personal phone or computer? You may not need a passcode every time you log in. If you recently told us you’re on a trusted device, you should be able to log in without a passcode for 30 days.

When you're prompted with a passcode, we'll send it to the contact information we have on file. Usually, this is your email address or mobile phone number. If you can't find it in your inbox or text messages:

• Wait a few minutes – it might still be on its way.

• If you chose email, check your spam or junk folder. Make sure you're checking the email tied to your account. 

• If you chose mobile phone, check your settings to make sure you can get calls and messages from unknown senders.

Still not getting a passcode? If you think your contact information could be wrong, call the Customer Service number listed on your member ID card so we can help you update it.

Online access to your member account is safe and secure. Making sure your password follows our security rules and is only known by you is one more step to keep your info private.

Your password must:

• Have 8–64 characters.

• Include at least 1 uppercase and 1 lowercase letter. 

• Include at least 1 number.

Your password can’t have:

• More than 2 repeating or sequential characters (example: “aaa,” “123”).

• More than 5 numbers in a row. 

• Your first name, last name or username.

• Generally restricted terms like: Appl, Asdf, Basic, Cadam, Demo, Focus, Game, Net, New, Pas, Ros, Sign, Sys, Tso, Valid, Vtam or Log

Read more about:

• Our cybersecurity efforts 

First, use the “eye” icon in the text box. This shows your password so you can check that you typed it correctly. If this doesn't help:

1. Select Forgot Password.

2. Enter your username.

3. Choose to get a verification code by email or text. We'll send the code to the email address or phone number associated with your account, so make sure you're looking in the right place.

4. Enter the 6 digit code.

5. Follow the steps to create a new password.

Follow this same process whether you're using the BCBSMT app or mybam.bcbsmt.com website. Make sure you follow the password rules mentioned above when creating your new one.

Most of the time, you can find the reset code notification by trying these steps:

• Wait a few minutes – it might still be on its way.

• If you had it sent via email, check your spam or junk folder.

• If you had it sent to your phone, make sure you can get notifications from unknown numbers. 

• Make sure your email or phone number is correct, or that you're checking the right email inbox.

If you still can't get the reset code, call the Customer Service number listed on your member ID card for help. Once you're able to get back in your member account, you can update your contact information on the Profile & Preferences page.