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Find Virtual Care

Your Blue Cross and Blue Shield of Montana health care plan may include Virtual Visits, by MDLIVE. A Virtual Visit lets you get health care 24/7 by video or phone. MDLIVE has a large network of board certified doctors, pediatricians and therapists.1

A woman sits in front of a computer and talks with a doctor on a video call.
 

For Members

Request a Virtual Visit

To request a Virtual Visit you’ll first need to activate your MDLIVE account. You can do this in Blue Access for Members℠. After you’ve activated your MDLIVE account, you can request a visit with the next available doctor.

Log in to BAM℠ to Request a Visit

Urgent issues should be treated right away: 

If you have chest pains, trouble breathing, heavy bleeding, or severe pain, you should call 911 or go to an emergency room right away.

You can also activate your MDLIVE account on the MDLIVE Website or MDLIVE Mobile App.

To check what plan you have and what is covered, you can check your Summary of Benefits and Coverage  (available in BAM).

 

How Do Virtual Visits Work?

Step 1

Activate your account in BAM, at MDLIVE.com or on the MDLIVE Mobile App.

Step 2

Request a virtual visit with a provider.

Step 3

Speak with a doctor or therapist on a video call in as little as 15 minutes.2

 

What Can Virtual Visits Help With? 

Depending on your plan, MDLIVE's doctors and therapists can treat many non-emergency issues, like: 

Urgent Care

  • Allergies
  • Cold & Flu
  • COVID-19 
  • Pink Eye 
  • Sinus Problem
  • Sore Throat
  • And More

Mental Health  

  • Anxiety
  • Depression  
  • Grief
  • Life changes 
  • Stress
  • And More

     

 
 

Find Care

Need to find a different type of care? We’ve got you covered.

Link directs to the Find a Doctor page

Medical Care

Find a Doctor
Link directs to the Find a Dentist page

Dental Care

Find a Dentist
Link directs to the Find Behavioral Health Care page

Behavioral Health Care

Find Behavioral Health Care

Vision Care

Find Vision Care
 
 

FAQs

Finding In-Network Virtual Care

 

1 Internet/WiFi connection is needed for computer access. Data charges may apply when using your tablet or smartphone. Check your phone carrier’s plan for details.

 

2 Average times from MDLIVE.

 

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans