Updated: June 13, 2024
Posted: June 7, 2024
There have been some unexpected delays in transition of spinal services to our external vendor Carelon.
Who is Impacted: Individual Family Markets/Retail and some Fully-Insured Group accounts.
Actions Required: Call toll-free 1-855-258-3489 or the phone number listed on the member's ID card to determine if services require prior authorization, and where and how to request clinical review.
We apologize for the inconvenience and hope to complete transition of these services for all IFM/Retail members and applicable Fully-Insured Group accounts to Carelon by the end of June.
For questions, reach out to your Provider Network Representative.