Member ID FAQs

​​If you enroll in an Individual and Family Plan, you should get your member ID cards in the mail soon after your application is approved. PPO members will receive no more than 2 member ID cards for this plan.

​Remember that all member ID cards show only the subscriber’s name, but can be used by all dependents enrolled under the policy. Those in HMO Individual and family plans will get a card for each member enrolled. 

​If you need a member ID card today for an appointment or pharmacy visit, you can download and print a copy of your digital member ID card by logging in to your online account.

You present your member ID card each time you visit your doctor, a hospital, a pharmacy or other services. See video.

PPO members will receive no more than 2 member ID cards for a household. HMO Individual and family plans will get a card for each member enrolled.

You can also download and print a temporary card by logging in to your online account.  

All member ID cards only have the subscriber’s name on them. But can be used by all dependents enrolled under the policy (your spouse in this case).  

Your trusty smartphone now safely stores your health information. It can:

• Find insurance benefits
• Use favorite payment methods
• View your digital ID member card

Another useful way is to download your digital member ID card to your mobile device’s wallet. This option gives you access to it, even if you don’t have good reception or an internet connection.

To download the card to your wallet, tap on the member ID card icon from the mobile app. Then click on the download icon at the top right corner to add it to our mobile wallet. To share from the mobile wallet to your provider, tap the share icon.  
 
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You don’t have to worry if your card is lost or misplaced. We’re here to help. 

If your card is lost or you don’t receive it, you can access it from your online account or print out a temporary card. To print a temporary card:

• Log in to your online account.
• If you don’t have a Blue Cross and Blue Shield of Montana account, it’s easy to register. The site walks you through the simple steps. Have your group and member numbers handy to register.
• Once you’re logged in, click the “Member ID Card” button from the dashboard.

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Yes, you can. Your coverage information is in the palm of your hand.  

• Where did I put my health insurance card? 
• What’s my deductible? 
• Is that doctor in my network?

All these questions and many others can be answered on the go. Your digital member ID card is in the upper left corner of the mobile app. Just click on the icon to open the card.

The only way to request a new BCSBMT ID card without logging into your online account is to call the Customer Service number listed on your member ID card.

Because dental, vision and medical benefits are separate plans, you may have a separate member ID cards for dental and vision. 

No. Most often, prescriptions are covered by your medical plan, so you will use your BCBSMT medical member ID card when you go to the pharmacy.

While at your doctor’s office or pharmacy, you may need your member ID card to check in for your visit. The staff may make a copy of it for their files. 

Better yet, share your digital member ID card by logging into your online account: 

Step 1: In your dashboard, tap the Member ID Card icon. 
Step 2: Done! You’re now seeing your digital member ID card. 
Step 3: Tap on the share icon in the top right corner of your screen and select “Share Verification of Coverage.” This generates an email that you can send to your doctor or pharmacy.  

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Your member ID number and group number are used by providers and pharmacies to verify your coverage. Both numbers are on the front of your member ID card.  

Soon after your application is accepted, BCBSMT will send you a welcome letter that includes your member ID number and group number. These numbers are used by providers and pharmacies to verify your coverage until you get your member ID card. 
 
If you have the BCBSMT mobile app downloaded on your phone, you can also find it there. Click on the member ID card icon and it will open an image with the numbers listed.

If you get a new member ID card every plan year and haven’t gotten your new card yet, you can access it from your mobile device by logging into your account from bcbsmt.com or by using the BCBSMT mobile app.